More and more customers are ordering products and services online. Companies that have decided to invest in superior customer experience are seeing a positive impact on their topline. They can capture more market share and retain their existing customer base.
The domain of customer experience includes all touchpoints; web experience, social media, customer service calls, emails, transactions, delivery, and beyond. Leaving internal IT teams to deal with building the entire experience without expert help is setting them up for failure.
Ambit is the partner of choice for companies looking to build engaging customer experience – from the start to the finish. Years of practical experience with consulting, implementation, integration, support and training, have helped our clients become more relevant in their field. We’ve also developed our own framework (CLIF) to accelerate a successful go-live.