Job Category: SET – Support Engineering Team
Job Type: Full Time
Job Location: Pune
No. of Positions: 2
Experience: 0-1 Years
Skills: Application support IT Infrastructure Microsoft Dynamics O365 Troubleshoot
Education: Any Graduate
Intern – Support Engineer | IT Infrastructure & Applications (O365)
Experience: Freshers / 0–1 year
Employment Type: Internship
About the Role
We are looking for a motivated Support Engineer Intern to join our IT Infrastructure & Applications team. The intern will assist in providing first-level technical support, troubleshooting application and Microsoft 365/O365 issues, and ensuring timely resolution of support tickets.
Key Responsibilities
- Monitor and manage support tickets and ensure timely resolution within defined SLAs.
- Analyze client queries and provide first-level technical support.
- Troubleshoot common Microsoft 365/O365 and application-related issues.
- Gather relevant information from clients to identify and resolve issues.
- Escalate complex issues to L2 support and follow up until resolution.
- Maintain accurate ticket updates and contribute to the knowledge base.
- Communicate professionally with clients and internal teams.
- Work in rotational shifts to support 24/7 operations.
Skills & Requirements
- Basic understanding of IT Infrastructure, Application Support, and Microsoft 365/O365.
- Good analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Good attention to detail and documentation skills.
- Willingness to learn and work in a 24/7 rotational shift environment.
- Ability to work effectively in a team.
Education
- Pursuing or recently completed a Bachelor’s degree/Diploma in Computer Science, IT, Engineering, or a related field.
- Freshers are welcome to apply.