Winter’19 (8.3) release is right here, and Ambit Software is excited to share with you a roundup of all that’s new from SugarCRM.
Greater Collaboration with Comment Log
The Comment Log field, a shared log of messages, comments, or other text, has been added to the Bugs and Cases modules and is available to be added by administrators to other modules. This new feature enables users to foster collaboration and provide a time-stamped record within SugarCRM so that everyone is on the same page. With the comments log, important customer information doesn’t get lost in email or side conversation, but rather right in the context of the Sugar record.