Transforming Customer Experiences with the World’s #1 CRM Platform

As a Salesforce Consulting Partner and a leading CRM/CX solutions company, Ambit is at the forefront of transforming customer experiences for the digital enterprise. With 15 years of experience in the CX space, our teams provide value through a range of tactical engagements to strategic programs.

Our comprehensive Salesforce offerings include:

Salesforce Consulting Process and technology consulting across the Salesforce platform – Sales, Service, Marketing Analytics, Artificial Intelligence, and Integration
Salesforce Implementation Increase customer engagement, streamline and optimize business functions with better ROI on your investment with Ambit’s unique CLIF (Customer Lifecycle-based Implementation Framework) methodology
Salesforce Support Complete after-deployment support with performance evaluation and fine-tuning of Salesforce CRM to run your business smoother than ever
Managed Services Sales and Marketing operations support on a 24×7 basis with dedicated teams to help you get the most out of your local, regional, or global Salesforce roll-outs.
Industry Templates Accelerate your Salesforce roll-outs with our pre-built industry template solutions leveraging on our deep knowledge and capabilities

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Consulting Packages

4 Hours

Sessions with Expert Analysts
Quick Health Check

1 Week

Sessions with Expert Analysts
Complete Health Check
Quick Business Analysis

Multi-Day

Sessions with Principal Consultants
Complete Health Check
Thorough Business Analysis
Digital Roadmap

End-to-End Implementation

Jump Start
CLIF

Accelerator
Success Plan
Deploy
Train
Support

Consultative
CLIF

Business Analysis
Accelerator
Success Plan
Implementation
Migration
Deploy
Train
Support

Transformative
CLIF

Digital Roadmap
Business Analysis
Accelerator
Success Plan
Implementation
Migration
Integrate
Deploy
Train
Support

Support Packages

For Small Business

$ 2000
100 Hours
Valid for 3 Months

For Mid-size Business

$ 4500
250 Hours
Valid for 6 Months

For Enterprise Business

$ 8000
500 Hours
Valid for 12 Months

Managed Service Packages

STANDARD

8 X 5
For Local Implementation
Shared Account Manager
Basic SLAs

PREMIUM

16 X 5
For Regional Implementation
Shared Account Manager
Premium SLAs

ENTERPRISE

24 X 7
For Global Implementation
Dedicated Account Manager
Enterprise SLAs

Managed Service Packages for Sales Cloud

Routine Operations

Ensuring there are no precedent system changes impacting the CRM platform
Advise on CRM technology change impact
Define (ongoing) CRM system evolution
Manage liaison with Business Users (L1 support
for CRM).
Define and Maintain record/ field/ data rules
Implement Master data rules
Create and maintain queue of user requests
Triage and attend to L1 requests
One-off reports

System Admin

Monitor utilization limits – storage/ APIs
License utilization
Duplication checks (over-night runs)
Monitor batch-failures
Scheduled reports
Workflow configurations
Process Improvement areas
Territory/Account alignment and realignment of individuals
Maintain and update territory master
Moving ownership of data from incumbent to incoming individuals in case of employee churn
Mass data uploads

User Admin

Provide recorded and ad-hoc training
Training capsules/ FAQs
Manage Change management process (User request – analysis – vendor check – cost approvals)
Ensure Client’s regional admin alignment
Scheduled Internal communication – progress reports, features, rules etc.
Training schedule aligned with HR onboarding process
User-profile based dashboarding

Leadership Support

Dashboards
- Sales data
- Service data
- Adoption data
Process compliance
Reports – ad-hoc and scheduled
Customized high-impact employee onboarding(aimed at leadership)
Sales & leadership incentive calculation

Managed Service Packages for Marketing Cloud

Campaign Management

Campaign creation
Configure Channel-mix by campaign
Landing page – configuration
Create and Manage and Campaign calendar
Run Email drip/nurture campaign
Support events with campaigns and tracking of
registrants and attendees.
Evaluate previous campaigns to advise on
channel and target choices for new campaigns

Administration

L1 support for core Digital Marketing team
Test and assist in deployment of config changes in system
Assist with change management (release) process to implement new as well as update existing applications.
Configure lead scoring/ conversion rules
User training and refreshers
Configure workflows, screens, fields, rules and alerts
Monitoring integrations with external systems like website, CRM, etc.

Data Governance