As a Salesforce Consulting Partner and a leading CRM/CX solutions company, Ambit is at the forefront of transforming customer experiences for the digital enterprise. With 15 years of experience in the CX space, our teams provide value through a range of tactical engagements to strategic programs.
Our comprehensive Salesforce offerings include:
- Salesforce Consulting Process and technology consulting across the Salesforce platform – Sales, Service, Marketing Analytics, Artificial Intelligence, and Integration
- Salesforce Implementation Increase customer engagement, streamline and optimize business functions with better ROI on your investment
- Salesforce Support Complete after-deployment support with performance evaluation and fine-tuning of Salesforce CRM to run your business smoother than ever
- Managed Services Sales and Marketing operations support on a 24×7 basis with dedicated teams to help you get the most out of your local, regional, or global Salesforce roll-outs.
- Industry Templates Accelerate your Salesforce roll-outs with our pre-built industry template solutions leveraging on our deep knowledge and capabilities
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Consulting Packages
4 Hours
- Sessions with Expert Analysts
- Quick Health Check
1 Week
- Sessions with Expert Analysts
- Complete Health Check
- Quick Business Analysis
Multi-Day
- Sessions with Principal Consultants
- Complete Health Check
- Thorough Business Analysis
- Digital Roadmap
End-to-End Implementation
Jump Start
- Accelerator
- Success Plan
- Deploy
- Train
- Support
Consultative
- Business Analysis
- Accelerator
- Success Plan
- Implementation
- Migration
- Deploy
- Train
- Support
Transformative
- Digital Roadmap
- Business Analysis
- Accelerator
- Success Plan
- Implementation
- Migration
- Integrate
- Deploy
- Train
- Support
Support Packages
For Small Business
- $ 2000
- 100 Hours
- Valid for 3 Months
For Mid-size Business
- $ 4500
- 250 Hours
- Valid for 6 Months
For Enterprise Business
- $ 8000
- 500 Hours
- Valid for 12 Months
Managed Service Packages
STANDARD
- 8 X 5
- For Local Implementation
- Shared Account Manager
- Basic SLAs
PREMIUM
- 16 X 5
- For Regional Implementation
- Shared Account Manager
- Premium SLAs
ENTERPRISE
- 24 X 7
- For Global Implementation
- Dedicated Account Manager
- Enterprise SLAs
Managed Services for Sales Cloud
Routine Operations
- Ensuring there are no precedent system changes impacting the CRM platform
- Advise on CRM technology change impact
- Define (ongoing) CRM system evolution
- Manage liaison with Business Users (L1 support
for CRM). - Define and Maintain record/ field/ data rules
- Implement Master data rules
- Create and maintain queue of user requests
- Triage and attend to L1 requests
- One-off reports
System Admin
- Monitor utilization limits – storage/ APIs
- License utilization
- Duplication checks (over-night runs)
- Monitor batch-failures
- Scheduled reports
- Workflow configurations
- Process Improvement areas
- Territory/Account alignment and realignment of individuals
- Maintain and update territory master
- Moving ownership of data from incumbent to incoming individuals in case of employee churn
- Mass data uploads
User Admin
- Provide recorded and ad-hoc training
- Training capsules/ FAQs
- Manage Change management process (User request – analysis – vendor check – cost approvals)
- Ensure Client’s regional admin alignment
- Scheduled Internal communication – progress reports, features, rules etc.
- Training schedule aligned with HR onboarding process
- User-profile based dashboarding
Leadership Support
- Dashboards
- Sales data
- Service data
- Adoption data
- Process compliance
- Reports – ad-hoc and scheduled
- Customized high-impact employee onboarding(aimed at leadership)
- Sales & leadership incentive calculation
Managed Services for Marketing Cloud
Campaign Management
- Campaign creation
- Configure Channel-mix by campaign
- Landing page – configuration
- Create and Manage and Campaign calendar
- Run Email drip/nurture campaign
- Support events with campaigns and tracking of
registrants and attendees. - Evaluate previous campaigns to advise on
channel and target choices for new campaigns
Administration
- L1 support for core Digital Marketing team
- Test and assist in deployment of config changes in system
- Assist with change management (release) process to implement new as well as update existing applications.
- Configure lead scoring/ conversion rules
- User training and refreshers
- Configure workflows, screens, fields, rules and alerts
- Monitoring integrations with external systems like website, CRM, etc.
Data Governance
- Manage Lead quality
- Ensure GDPR compliance
- Insights into on-hand target data
- Data Cleanliness
- Data Prioritization
- Segmentation
- Data load/import rules and framework
- Data optimization
- Ensure License adherence or flag threshold breach
Analytics
- Provide analytics for channel strategy
- Lead quality, volume and throughput
- ROI
- Content engagement
- Draw customer insights
- Regular reports on metrics – campaigns, website, and pages
- Lead tracking from website