LEX for CRM and eCommerce
LEX is a conversational voice and chat AI assistant for CRM developed by Ambit Software. Integrated with Amazon Alexa, Apple Siri, Google Assistant and LiveChat, LEX allows your users and customers to interact with SugarCRM and popular Ecommerce platforms like Magento, Shopify and WooCommerce.
- Integrated with popular voice assistants like Siri, Google Assistant, Alexa and chat tools like LiveChat
- Allow users to receive voice-powered daily briefings and analytics, create/update leads, opportunities, accounts, contacts, meetings, orders, cases, etc.
- Allow customers to place orders and request shipment status from SugarCRM or your Ecommerce platform
- Provide voice-assisted Knowledge Base/FAQ access to users and customers
- Organize conversations with stories
- Tell the bot what to do in different situations
- Use previous conversations to improve your stories
- Go beyond. Text with buttons, images and cards
- Integrated with SugarCRM and leading Ecommerce engines
- Reports to get insight into your bot’s performance