Support Analyst

Full Time
Pune
Posted 7 months ago

Job Description:

  • Requirement gathering from client side.
  • Validate/Discuss client’s requirement with internal developer team. (Wherever required)
  • Co-ordinate with developer team to fulfill client requirement. (Wherever required)
  • Ensure fulfillment of client requirements.
  • Create local/UAT environment/platform.
  • Test overall functionality of application on UAT environment.
  • Take a permission from concerned person to deploy application on live environment.
  • Provide initial training to client.
  • Provide support to clients for down calls via telephone, e-mail, remote assistance (Wherever required)
  • Incident management (Incident identification, incident categorization, incident prioritization, troubleshooting, closure of issue, follow-up, keeping track)
  • Change request. (New request occurs from client, validate the request, discuss with concerned team, fulfill change request)
  • Record keeping.
  • Maintain inventory and troubleshooting steps.
  • Preparation of Report.
  • Follow-up with the client for down calls.
  • Attend meeting with Senior team members/Clients.
  • Co-ordination with internal teams whenever required

Essential knowledge required :

  • Database (Microsoft SQL, MySQL)
  • Basic knowledge of networking, manual testing, troubleshooting skills, communication skills, re-presentation skills, interaction skills.

Candidate needs to work in rotational shift

Job Features

Job CategoryDevelopment
No of positions1
Experience3-5 years
Key SkillsRequirement gathering, Incident management, change request management, troubleshooting steps, Provide support to clients
EducationBE/ ME/ MCA/ MSc

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