Senior Business Analyst (CRM/e-Commerce)

Full Time (Remote during Covid)
Posted 6 months ago

Roles and Responsibilities:

  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Leading ongoing reviews of business processes and developing optimization strategies.
  • Staying up to date on the latest process and IT advancements to automate and modernize systems.
  • Leading meetings and presentations to share ideas and findings with the internal teams.
  • Performing requirements analysis.
  • Documenting and communicating the results of your efforts.
  • Effectively communicating your insights and plans to cross-functional team members and management.
  • Gathering critical information from meetings with various stakeholders and producing useful reports
  • Working closely with clients, technicians, and managerial staff.
  • Ensuring solutions meet business needs and requirements.
  • Performing UAT (User Acceptance Testing).
  • Updating, implementing and maintaining procedures.
  • Serving as a liaison between stakeholders and users.
  • Monitoring deliverables and ensuring timely completion of projects.
  • Travelling to client locations all over the globe as per business needs.

Skills & Experience Requirements:

  • A bachelors’ degree in related field or an MBA.
  • A minimum of 7 years’ experience in business analysis or a related field.
  • Experience in the CRM or eCommerce domain will be preferred, however not mandatory.
  • Experience in creating detailed reports and giving presentations.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • Experience in leading and developing top performing teams.
  • A history of leading and supporting successful projects.
  • Exceptional analytical and conceptual thinking skills.
  • Proven ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Advanced technical skills.
  • Excellent documentation skills.
  • A track record of following through on commitments.
  • Excellent planning, organizational, and time management skills.

Job Features

Job CategoryDevelopment
No of positions1
Experience8-15 years

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