Senior Business Analyst (CRM/e-Commerce)

  • Pune
  • Base Location: Pune (Remote during Covid)

    Experience:  8-15 years

    Roles and Responsibilities:

    • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
    • Leading ongoing reviews of business processes and developing optimization strategies.
    • Staying up to date on the latest process and IT advancements to automate and modernize systems.
    • Leading meetings and presentations to share ideas and findings with the internal teams.
    • Performing requirements analysis.
    • Documenting and communicating the results of your efforts.
    • Effectively communicating your insights and plans to cross-functional team members and management.
    • Gathering critical information from meetings with various stakeholders and producing useful reports
    • Working closely with clients, technicians, and managerial staff.
    • Ensuring solutions meet business needs and requirements.
    • Performing UAT (User Acceptance Testing).
    • Updating, implementing and maintaining procedures.
    • Serving as a liaison between stakeholders and users.
    • Monitoring deliverables and ensuring timely completion of projects.
    • Travelling to client locations all over the globe as per business needs.

    Skills & Experience Requirements:

    • A bachelors’ degree in related field or an MBA.
    • A minimum of 7 years’ experience in business analysis or a related field.
    • Experience in the CRM or eCommerce domain will be preferred, however not mandatory.
    • Experience in creating detailed reports and giving presentations.
    • Competency in Microsoft applications including Word, Excel, and Outlook.
    • Experience in leading and developing top performing teams.
    • A history of leading and supporting successful projects.
    • Exceptional analytical and conceptual thinking skills.
    • Proven ability to influence stakeholders and work closely with them to determine acceptable solutions.
    • Advanced technical skills.
    • Excellent documentation skills.
    • A track record of following through on commitments.
    • Excellent planning, organizational, and time management skills.

    Need urgent joining.

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