Infor CRM

Infor CRM is the CRM platform of choice for companies strategically focused on customer engagements. Designed to deliver cost-effective, purpose-built solutions for the mobile world, Infor CRM is available in the Cloud, on-premises, and via mobile.

More effective interactions lead to more revenue-generating transactions.

Rich customer profiles and sales productivity tools in Infor CRM help users identify opportunities and streamline sales activities, while sales management tools, analytics, and proactive alerts drive accurate forecasting, informed decisionmaking, and effective team and territory management. Best-practice process automation in Infor CRM accelerates your strategic advantage by recommending and performing winning actions that drive results. Integrated marketing and customer service ensures calibration across teams in the business of acquiring new customers and delivering an exceptional customer experience.
Your customer relationships are essential to your success. Infor CRM is an award-winning CRM solution that delivers a complete view of customer interactions across your sales, marketing, customer service, and support teams, so they can collaborate effectively and respond promptly and knowledgably to sales opportunities and customer inquiries – both in the office and in the field.

Empower your mobile workforce with rich CRM functionality and customer insights.

Infor CRM Mobile extends rich CRM functionality to smartphones and tablets, giving your mobile workforce a strong competitive advantage that helps drive productivity and increase revenue. Customizable, secure, and easy to use, Infor CRM Mobile features an attractive, task-oriented user interface designed to put the most relevant customer information at users’ fingertips and enable them to perform key actions quickly – online and offline. Interaction with native device features such as mapping, dialing, and email further streamlines the mobile user experience. Infor CRM Mobile updates automatically over-the-air and is included at no additional charge for Infor CRM users. A mobile-only2 Infor CRM license option is also available at a reduced cost.

Infor CRM Mobile is easy to learn and use and puts all the information and tools you need to be more effective at your fingertips. Perform key actions quickly and easily with a task-oriented user interface and intuitive contextual menus.

Make informed business decisions and shape strategic priorities based on actionable insights.

Analyze data and assess key performance indicators from across your organization to gain a deeper understanding of business and team performance and make strategic decisions that positively impact your bottom line. Infor CRM offers a portfolio of reporting and analytics3 tools to meet user and company requirements at all levels of sophistication. From basic lookup, group, and reporting capabilities, to interactive dashboards, timeline visualizations, and custom reports, Infor CRM delivers powerful solutions to increase individual effectiveness and maximize organizational and customer intelligence.

Bring your CRM data to life and maximize your investment with Infor CRM Advanced Analytics4, a powerful, yet easy to learn and use interactive analytics solution that includes pre-built, integrated dashboards that span all CRM functions and can include CRM-related data from external sources5. With Infor CRM Advanced Analytics, users at every level of your organization can easily assess productivity, analyze trends, and identify the drivers of and barriers to success — empowering them with the insights needed to focus attention and resources on the most profitable business activities.

The CRM platform of choice for cost-effective, purpose-built solutions.

Infor CRM is a state-of-the-art technology platform that empowers you to maximize the value of your most important corporate asset – your customer data. Exceptional usability and flexible configuration capabilities enable rich, personalized user experiences, helping ensure adoption and user productivity. Advanced customization capabilities accommodate even the most unique user, team, company, and industry requirements. With robust integration, sophisticated security, advanced process automation, and flexible deployment options, Infor CRM is the platform of choice for companies seeking to build cost-effective, purpose-built desktop and mobile applications that support the unique ways you do business, now and into the future.

Rely on Infor CRM as the hub of your commercial operations by creating rich customer profiles built by capturing information and interactions from across your organization and from external sources. Integration with business management applications, desktop productivity tools, emarketing, and social media empowers everyone in your organization to work together, efficiently, in the business of building profitable customer relationships.

Your business is unique. Your CRM solution should support the way you do business.

Infor CRM is CRM without compromise, offering unparalleled flexibility and control in how you deploy, use, and pay for a powerful CRM solution. Multiple deployment options – including cloud, on-premises, hybrid, and mobile — accommodate your IT profile and business objectives. Flexible license and payment options support your financial preferences. Buy, finance, or subscribe, while maintaining full ownership and control of your data. Select from and mix multiple license types — including named, concurrent, flex, and mobile-only — to lower TCO and align requirements with differing user profiles. With Infor CRM, you won’t need to change the way you do business to accommodate your CRM system.

To try Infor CRM for free, Contact us.

Overview

Features

  • Read your potemntial market with Email Marketing
  • Keep track of not only your customers emails or mailing addresses
  • keep a profile for each customer, including notes, relevant files, previous communications, social media profiles, and many other useful bits of information
  • Customer Database
  • nurture your leads by scheduling follow-ups or even discover which leads are converting the most so you can adjust your strategy.
  • provides chatting functionality to your employees can really improve communication and collaboration.
  • Automate processes and guide your employees to the next step with Workflow Rules & Management
  • Keep track of every interaction (good or bad) with your customer with Customer Service Integration
  • Customer Support Tracking

Resources