Technical Support Engineer

Role & Responsibilities

• Installation and administration of Windows and Linux servers operating systems.
• Strong desktop/server hardware and networking knowledge are required to resolve day-to-day issues.
• Maintenance and monitoring of computer networks and systems.
• Set up new users’ accounts and profiles and deal with password issues.
• Troubleshoot system, printer, and network problems, diagnosing and solving hardware or software faults.
• Installation and configuration of IIS and Apache web servers.
• Testing and evaluating new technology.
• Installation and configuration on MSSQL and MySQL database servers.
• Performing health check activity; CPU usage warning issue; memory usage; swap usage.
• Responsible for resolving login issues, O365 Outlook email configuration, and troubleshooting.
• Responsible for monitoring the support mailbox, creating support tickets, and analyzing L1 server and application issues.
• Logging the queries of customers and employees.
• Preparing, maintaining, and updating SOP and knowledge base documents.
• Installation and configuration of computer hardware, operating systems, and applications. e.g., PHP, Visual Studio, SugarCRM, VPN Clients, Antivirus,

Skills and Experience Required

• Good written and verbal communication skills.
• Experienced working on-premises and on cloud servers, handling and troubleshooting the critical issues.
• Handling or experience handling global customers.
• Should have worked in shifts and should be open to working in shifts.
• Knowledge in asset inventory management.
• Good analytical and problem-solving skills.
• Knowledge of database backup and restore.
• You need to have knowledge of AD, DNS, DHCP, and Firewall.
• Experience in Hyper-V, Azure, and AWS administration.