Job Category: SET – Support Engineering Team
Job Type: Full Time
Job Location: Pune
No. of Positions: 4
Experience: 2-7 years
Skills: change request management Incident management Provide support to clients Requirement gathering troubleshooting steps
Education: BE/ME/M.Sc/MCA
Job Description:
- Requirement gathering from client side.
- Validate/Discuss client’s requirement with internal developer team. (Wherever required).
- Co-ordinate with developer team to fulfill client requirement. (Wherever required).
- Ensure fulfillment of client requirements.
- Create local/UAT environment/platform.
- Test overall functionality of application on UAT environment.
- Take a permission from concerned person to deploy application on live environment.
- Provide initial training to client.
- Provide support to clients for down calls via telephone, e-mail, remote assistance (Wherever required)
Incident management (Incident identification, incident categorization, incident prioritization, troubleshooting, closure of issue, follow-up, keeping track). - Change request. (New request occurs from client, validate the request, discuss with concerned team, fulfill change request).
- Record keeping.
- Maintain inventory and troubleshooting steps.
- Preparation of Report.
- Follow-up with the client for down calls.
- Attend meeting with Senior team members/Clients.
- Co-ordination with internal teams whenever required
Essential knowledge required :
- Database (Microsoft SQL, MySQL).
- Basic knowledge of networking, manual testing, troubleshooting skills, communication skills, re-presentation skills, interaction skills.
Candidate must be willing to work in a rotational shift.