Ambit Software launches its SugarCRM-based Field Service Management solution to aid functioning of field operations, and field services departments.
Pune, India – 16th January 2020 – Ambit Software, an award-winning CRM/CX company and Elite Partner of SugarCRM, today announced the launch of its Field Service Management add-on to SugarCRM. With this release, Ambit will help engineering and capital goods enterprises experience a significant impact in the Field Operations.
Ambit currently works with manufacturing enterprises globally and anticipates that this Field Services Management solution will now allow SugarCRM to address a wider audience with deeper functional requirements.
“Working with mid-to-large engineering enterprises, we could easily see why SugarCRM was a preferred CRM solution given its adaptability, usability and functionality. However when we had feedback from some customers on their need to centralise Field Service Management functions on the same platform, we saw this as a great opportunity to consolidate and productise parts of the solution we had already deployed in other instances”, said Jenit Ramaiya, CEO and Co-Founder of Ambit Software. “Ambit Software is repeatedly recognised for its business and technology acumen and an agile attitude. We put these virtues to use in the creation of the Field Services Management solution.”
Enabling the Dispatcher and the Technician roles with efficiency-enhancing functions, this solution includes:
- Case to Service Order automation – break-fix & preventive
- IIoT enabled predictive and condition-based maintenance
- Resource Scheduling & Route Planning
- Multi-service centre SLA management
- Technician route optimization
- Trunk management
- Digital Service Report completion with digital signatures
- Timesheet management
This announcement will allow businesses to benefit in three important areas:
- larger upsell in parts and, labor (revenue) opportunities
- lower costs (from optimized field service operations) and
- higher CSAT (from timely and more useful field services)
This launch cements Ambit’s leadership in addressing the manufacturing customer-base with contemporary out-of-the-box solutions that directly impact key business KPIs.
About Ambit Software:
Ambit Software is a customer experience, digital enterprise and digital engineering products and solutions company. Ambit serves its customers through continued and focused efforts and high calibre working practices and procedures. The company has offices in USA, UAE, The Netherlands, and delivery centres in India. The company has been working with over 200 customers across the globe, providing them with innovative and cost-effective solutions.