Are you able to extract real business value from social? While you are generating new leads through Hoostuite, are they falling through the cracks while transferring them to sales? You are managing your customer engagement through Hootsuite but are the cases and service requests being addressed within defined SLAs? Are you able to measure the performance and effectiveness of your social customer care team?
To address all these questions and many more, we have created a SugarCRM-Hootsuite Connector that not only integrates both the systems seamlessly but also gives you a 360-degree view of your customers. The Connector provides a native integrated social care experience for SugarCRM users directly in Hootsuite, supporting omnichannel lead and case management.
- Natively built in Hootsuite
- Seamless interface with SugarCRM
- Easy to install in a few steps
- Create SugarCRM leads, accounts and contacts
- Create customer support cases in SugarCRM from social posts and messages in Hootsuite
- View social details and activity history for leads, accounts, contacts, and cases in SugarCRM
- Track SLAs and agent productivity in SugarCRM
- 360-degree view of the customer in SugarCRM