Leading Zendesk Solution Provider
Empowering Businesses with Intelligent, Scalable, and Seamless Customer Service Solutions
In today’s hyperconnected world, customers expect fast, personalized, and effortless support—anytime, anywhere. The Zendesk Suite delivers on this expectation with a powerful, flexible platform that enables meaningful customer interactions across email, chat, voice, social, and web. Zendesk empowers organizations to deliver consistent and cohesive service experiences while reducing operational complexity.
As a Certified Zendesk Solution Provider, Ambit helps businesses harness the full potential of Zendesk with a consultative and implementation-led approach. Whether you are looking to transform your service operations, reduce agent workload, or scale support using automation and AI, we deliver end-to-end solutions that align with your goals. Our proven CLIF Methodology ensures a customer-first approach that enhances satisfaction at every stage of the support journey.
Why Choose Zendesk with Ambit?
Zendesk simplifies service, empowers your team, and helps you scale intelligently. Paired with Ambit’s domain expertise and global delivery capabilities, you get a service solution that delivers fast, measurable results.
- Personalized omnichannel experiences
- Powerful AI agent and workflow automation
- Seamless integrations with CRM and enterprise systems
- Real-time analytics and performance insights
- Future-ready scalability and flexibility
Zendesk Capabilities
Zendesk for Customer Service
Create effortless support journeys across channels and teams
Zendesk for Service enables businesses to manage all customer interactions from a unified agent workspace. It offers ticketing, help center, messaging, voice, and automation—all built to scale with your business.
Key features:
- Unified view of customer conversations across touchpoints
- Rich self-service via knowledge base and community forums
- Pre-built and customizable workflows for faster resolution
- Collaboration tools for internal teams and field agents
- SLA management, CSAT tracking, and analytics dashboards
Deliver personalized, real-time support that meets customers where they are—without overwhelming your teams.
AI Agents & Automation
Zendesk AI and automation tools streamline customer service by managing routine inquiries and helping agents work more efficiently. With advanced bots, macros, triggers, and workflow builders, you can automate repetitive tasks and scale without compromising quality.
AI capabilities include:
- AI-powered bots that resolve issues instantly or route to agents
- Intent detection and smart suggestions for faster responses
- Intelligent ticket triage and assignment
- Predictive analytics to proactively address customer needs
These innovations enable your agents to focus on complex interactions while ensuring your customers get quick, accurate, and consistent support 24/7.
Zendesk Product Stack
Zendesk Support
Core ticketing and service desk capabilities
Zendesk Messaging
Omnichannel real-time conversations
Zendesk Talk
Voice support integrated into the Zendesk workspace
AI Agents
Intelligent bots and automation for smarter support
Zendesk Explore
Analytics and reporting to track performance and trends
Ambit Accelerators
Tailored tools to enhance Zendesk capabilities
Why Partner with Ambit?
– 18+ years of CRM and CX experience
– 600+ successful CRM & service deployments across industries
– 190+ consultants and developers, including Zendesk-certified experts
– 98% client retention rate—driven by results, not promises
Zendesk Offerings
Zendesk Consulting
Strategic advisory and solution architecture for Zendesk implementations
Zendesk Customization
Tailored workflows, UI enhancements, and custom app development
Zendesk Managed Services
Ongoing support, administration, and Zendesk optimization
Zendesk Implementation
End-to-end deployment from planning to go-live and beyond
Zendesk Integration
Connect Zendesk with CRM, ERP, and other business platforms
Zendesk Training & Support
User training, enablement, and post-implementation support