Sage CRM gives customer service staff the tools to develop real, lasting and beneficial relationships with customers. There is no better example of a department where the right technology and approach can transform a cost to the business into a potential profit center than in customer service. It is with this in mind that Sage CRM was built to deliver the functionality, the cost of ownership and the ease of use to the middle market so that service excellence can be at the heat of everything.

Features In Sage CRM

Case management Activities and Communications Reporting Knowledge Management Customer Self Service Portal Escalation and Notification Ticket Tracking

Resolve Customer Issues Efficiently

Sage CRM provides customer service professionals with the tools they need to make their job simpler and more effective. With Sage CRM you can keep track of every customer interaction allowing your customer service teams have the most up to date and complete customer information at their fingertips - information which helps them effectively and efficiently resolve service issues and creates cross - or up - sell opportunities.

Find the Right Information Quickly

Sage CRM allows for the pooling of all transactions and communication history into a single screen. Sage CRM gives customer service professionals a 360 degree view of your customers. With user-friendly tools they can access relevant customer data including purchases, call and escalation histories, interactions, emails and documents sent and received. All this customer information is stored in one central location allowing customer service professionals from any office location to access and share vital customer information. Armed with this customer knowledge they can handle customer queries more efficiently, which in turn enhances and strengthens the customer experience.

Empower your Customer - Offer Multiple Channels

Sage CRM lets your customers help themselves by providing them with web access to their own 'customer portals' which can be accessed at their convenience 24x7.These password protected self service areas on your website allow customers to log queries, make service requests, view the status of existing or past requests - anything that they would find useful. This customer self service area on your website can be easily customised to incorporate the look and feel of your company website, ensuring that your company's brand remains consistent through all customer touch points.

Integrate with Back-End Solution for Deeper Knowledge

Sage CRM integrates with leading back office applications so Account Managers can access key customer information such as credit status. Account Managers can view current product information pricing and discounts to capitalise on potential cross sell and up sell opportunities when interacting with customers