Designed for maximum flexibility and low total cost of ownership, Microsoft CRM adapts easily and affordably to meet business and industry-specific needs for small to mid-market businesses.

Customer relationships are the backbone of any business - but the tools to effectively manage these relationships have, until now, pertained to large companies with the resources to support prolonged implementations and high costs for training, customization, and maintenance. Microsoft CRM offers power out-of-the-box CRM functionality and also makes it easy to customize, integrate, and maintain your solution efficiently and economically.

Built using Microsoft .NET technologies, Microsoft CRM ensures low total cost of ownership (TCO) and high return on investment (ROI) through powerful, customizable integration functionality, which ensures consistency of data across teams and departments, streamlines processes, and empowers users with 360 degree view of customer information.

Powerful Microsoft Outlook integration lets salespeople work with sales functionality both online and offline. Working with flexible .NET technologies and powerful integration tools, developers can integrate Microsoft CRM functionality with third-party applications and Web services.

Microsoft publishes a detailed Software Development Kit (SDK) that outlines all of the technical details required to customize and integrate other ERP back office applications with the Microsoft CRM software.

Without touching database code, your administrator or AMBIT Software can quickly and easily modify Microsoft CRM to meet needs specific to your organization and industry.

Customers can use Microsoft CRM to automate internal business processes by creating workflows to carry out routine tasks that involve daily business operations. These processes can be designed to ensure that the right information gets to the right people at the right time.

Ensure efficient, consistent customer service

	Define business policies based on established processes.
	Ensure that customer commitments are met.
	Automatically escalate issues to management when required.
	Level workloads across teams and territories.
	Manage key business policies and procedures.
	Ensure consistent service process.
	Create Workflow processes