CRM software can make or break a software company. Unlike standalone CRM applications, AMBIT CRM software is seamlessly integrated with financials and your back office systems, giving you a 360 degree view of the customer.

As software companies struggle to deal with the slowing economy and the effect it has on the IT budgets, one thing needs to be avoided is to disfranchise the customers. Now is the time to leverage investments that tighten the relationships with customers, because its the strength of those relationships that’s going to help during these down-turns.

True fact about currency fluctuations is that no one can really predict to what extent the impact to the economy is going to be. There are just too many factors in play at the same time. In such scenario, customer relations play a vital role for business growth.

AMBIT’s CRM solutions help a Software Industry with following benefits:

	One integrated system delivers a single, 360 degree time view of the customer all the
	departments and all locations.
	Provides software specific marketing in terms of rich, software specific reports on leads
	generated and more importantly leads converted to revenue.
	Covers complete lead to order process. Complete order to cash life cycle can be
	automated. Integrated order management allows to accurately fulfill and account for
	orders.
	Software sales forecast have the ability to manage multiple quotas and corresponding
	forecasts and commission plans as in for companies delivering software as service,
	sales people will have one quota for gross billings and a separate one that measures
	the first year value for deals.
	Automated upsell & cross-sell functionality improves the lifetime value of customers
	through add-on products, support & services.
	Customer portals provide password protected self service access to order history, out-
	standing invoices and trouble tickets, providing more service at lower cost.
	Revenues can be improved and consistent customer service can be provided to
	customers with renewals and maintenance sales management.
	Helps re-seller, referrals & business development partners to become ful allies. Same
	visibility, transactions & performance metrics can be shared with partners, as are in
	internal sales teams.

AMBIT’s CRM solutions are designed and developed for BPO set-ups to assist in addressing a varied range of CRM implementation issues like client retention, account management, campaign management or call-center communications. Our solutions help our clients devise strategies to increase revenues, enhance productivity and improve customer satisfaction.  Apart from devising appropriate execution plans and successful delivery of the CRM solution - post go-live support and end user training provide the complete solution for our client needs.

AMBIT’s solution addresses the critical CRM needs in the service and sales & marketing areas. The solution empowers organizations by providing multi-channel customer interactions, intelligent call routing, automatic activity updating, interaction history tracking, service plan management, customer satisfaction tracking and portal integration.

AMBIT’s CRM  application provides best-in-class functionality for marketing, sales, and service. By supporting customer-facing business processes across multiple interaction channels,  our CRM enables organizations  to focus on strategies for customer-driven growth and to differentiate themselves in the market by providing a superior customer experience. “Bottom-line being, during this phase of slow economy (dollar decline), where companies prominently touch base with healthy customer relations, AMBIT's CRM solution for Software Industry aids your company to grow while ensuring quick ROI.”