In today’s global economy, the manufacturing industry is much more competitive. Customers have more options to spend their money. They routinely expect immaculate customer service, quality products, and reasonable pricing; in the absence of which, they seldom return to a business for additional purchases.

It is must for the manufacturers to have a focused marketing and sales approach that includes improved customer care, better order management, and product and service customization. With the right tools, resources throughout the organization are empowered to provide the cherished, flawless sales experience their customers want.

Similarly, in case of Discrete or Process Manufacturing set-ups, whether the environment is make–to–stock, make–to–order, assemble–to–order or mixed mode manufacturing, a solution that is extremely flexible and easily adaptable is required. Whilst many companies in the manufacturing set-up attempt to refine production processes in order to boost the bottom line, improving CRM tasks can be just as effective a gateway to increased profitability.

Customer relationship management (CRM) applications provide the basis for identifying and contacting new prospects and ensuring positive experiences for current customers.

 

AMBIT’s CRM solutions support critical business activities associated with automotive sales and service including:
Sales order management – Handle sales order processes, from order entry and scheduling to delivery and billing.

Order-to-delivery management – Respond to customer requests for new and used vehicles with streamlined order management.

Channel management – Integrate dealer systems and employees, manage the sales distribution channel, and handle parts ordering.

Warranty management – Automate claims payments, validate claims against contracts, execute payment, and initiate service operations.

Brand and customer management – Take control of information needed for managing sales campaigns, customer loyalty programs, and customer relationships.

Dealer business management – Manage and report on every area of a dealer's business, including new and used vehicle sales, service management, parts and accessories, finance, and marketing.

 

 

AMBIT’s CRM solutions help your organization:

	Improve sales productivity and achieve revenue objectives
	Consolidate accurate customer records
	Support continuous business improvement
	Enable quick ROI and minimize implementation costs
	Act immediately and grow customer relationships

AMBIT provides comprehensive set of Customer centric CRM solutions for designed Manufacturing Industry primarily focusing on:

1. 1. Automotive set-ups
2. 2. Discrete Manufacturing
3. 3. Process Manufacturing

 

To provide the personalized service that customers expect, everyone in the organization must have visibility and access to all communication with every customer. AMBIT’s CRM solutions provide this 360-degree view of internal or external business relationships that enable sales, marketing and customer support operations to work collaboratively to achieve total customer satisfaction with CRM business expertise. This approach ensures a fast implementation – and rapid ROI – with minimal risk.

 

Ambit Software delivers robust solutions to the Discrete and Process Manufacturing sector that are flexible, easy–to–use and highly adaptable. Our enterprise–wide solutions go beyond traditional CRM, delivering consistency and control, with visibility into all your sales and support processes.